Client’s Objective
Several cruise lines scheduled overlapping calls in Copenhagen, resulting in four ships in port on the same day — including a full turnaround operation. The objective was to deliver a seamless and high-quality experience for guests across more than 100 tours, while ensuring each ship had sufficient capacity and smooth operations despite the simultaneous calls.
BDP’s Solution
Preparation for all cruise calls typically begins one to two years in advance, when schedules are first published. For particularly busy days, like this one, extra attention was given to coordination and early planning to ensure sufficient resources were in place. On the day itself, the entire BDP team was in the field, directly managing arrivals, departures, and tour dispatches for Silver Spirit, Arcadia, Ambience, and Independence of the Seas.
Throughout the day, the team adapted dynamically, implementing backup plans and reallocating resources as needed. Guides handled multiple tours, buses were deployed strategically, and real-time communication with ship staff and partners ensured operations remained coordinated. The focus was on maintaining flexibility, solving challenges quickly, and delivering a positive experience for all passengers.
Results
- 4 ships successfully managed in one day, including a full turnaround.
- Over 100 tours delivered efficiently, with continuous adaptation to evolving conditions.
- More than 6,000 passengers and crew served, demonstrating BDP’s ability to handle highly complex cruise operations.
This case highlighted BDP Cruise’s expertise in managing peak operational days, showcasing our problem-solving, adaptability, and teamwork under pressure.
Even on the busiest days, BDP Cruise delivers smooth, reliable operations with mindful resource use, ensuring a high-quality guest experience.